Employment

The Lead Conversions will be responsible for assisting with the day-to-day operations of the venue related to preparation and set up for T-Mobile Center events.  

Under the supervision of the Operations Manager, the Supervisor Conversions coordinates and supervises staff and the daily activities involved in the successful execution of events and conversions. 

The Data Analyst is responsible for compiling company and industry data, analyzing financial, sales and market data, identifying trends, and providing actionable insights to support T-Mobile Center’s growth-focused and revenue-generating efforts.  This role leverages research, data analysis, modeling, and coding skills to create reports, analysis, and data visualizations/models that showcase industry trends vs venue financial performance and provide strategic insights on performance to meet business expectations and service needs.

The Guest Services Coordinator performs administrative functions in the department to ensure operational success at                 T-Mobile Center for all events. This role delivers quality service and positive integration with our fans, guests and staff.

The ideal candidate will gain valuable experience in the day-to-day operations of Marketing and Communications at T-Mobile Center, Kansas City’s downtown arena. The candidate will support marketing and communications priorities across multiple lines of business. This individual will gain valuable experience by working closely with the marketing team to increase brand awareness, innovate via digital and social media, drive ticket sales, promote public awareness as well as support private events, partnership marketing and premium sales efforts while creating unforgettable moments for clients and guests through the power of live entertainment.

The ideal candidate will gain valuable experience in the day-to-day operations of Partnerships Sales and Premium Sales at T-Mobile Center, Kansas City’s downtown arena. The candidate will assist in planning, execution, activation, service and fulfillment activities in support of maximizing revenue and achieving business objectives while creating unforgettable moments for clients and guests through the power of live entertainment.

The Director, Partnerships Sales will assist the VP, Sales & Marketing with identifying and creating new marketing partnerships to generate revenue for T-Mobile Center. This position will create and secure new business relationships and associated revenue.  

The Premium Seating Sales Account Executive is responsible for all sales of premium seating ticket products at the T-Mobile Center or any ASM event.  Products to sell include, but are not limited to, Founders Club Memberships, Event Suites, and special “one-time” events.

The Premium Services Coordinator provides support to the Premium & Group Experience team in matters relating but not limited to: suite sales, event recaps, ticket management, special events, preparation of sales materials, assets inventory, communications and reports.  The coordinator will also assist with client contact management and various premium & group sales related reports and projects.

Security Officers are responsible for maintaining the security & safety of T-Mobile Center guests, employees, vendors and assets through constant patrol, observation and documentation. The Officer will also assist local public safety agencies as needed to accomplish the safety and security goals of T-Mobile Center. This position will be first point of contact for all security related issues and will control the diffusion of incidents at the venue. The Security Officer will also assist with customer service requests.

Security Officers are responsible for maintaining the security & safety of T-Mobile Center guests, employees, vendors and assets through constant patrol, observation and documentation. The Officer will also assist local public safety agencies as needed to accomplish the safety and security goals of T-Mobile Center. This position will be first point of contact for all security related issues and will control the diffusion of incidents at the venue. The Security Officer will also assist with customer service requests.

Supervises front-line, 24-hour security and provides support to the Security Department.  Responsible for upholding the integrity of the facility and correct any guests, clients and employees acting outside the facility rules and regulations. The Security Supervisor will uphold the Security Department’s Prime Directives, most importantly to take reasonable steps to protect the safety and security of venue guests, employee and assets with respect towards everyone’s dignity and legal rights.   

Conversion Crew member is responsible for converting the building for various events including installation and removal of the basketball floor, retractable seating, stages, moving furniture and various other duties involving set up for each event.

Event Staff team members are stationed at various posts throughout the building during events.  The position entails greeting, directing guests through metal detectors or wands, scanning tickets, checking bags, answering guests’ questions and informing guests of show and facility rules to ensure the safety of the facility and guests.

Guest Services Representatives are responsible for delivering best-in-class service to ensure an exceptional guest experience for all internal and external guests of T-Mobile Center. 

Housekeeping Associates are responsible for ensuring the cleanliness and upkeep of all general areas, restrooms, dressing rooms, entranceways, stairwells, elevators, escalators, and exteriors prior to, during and after events.